Support

Helm Care is a monthly visit to your boat by someone from Helm, with a photo report on her Record the same day. It is offered in Marina del Rey for boats of 35 to 65 feet. To start, open your boat in the app and choose Helm Care. Sections 5 and 6 of the Terms of Service set out what a visit covers, the price and how it renews.

If you own a boat or crew on one:

1. 1.Tap your picture at the top right of Home to open the Account page.
2. 2.Choose Settings.
3. 3.Scroll to the bottom, tap Delete Account and confirm.

If you log work as a provider:

1. 1.Open the Profile tab.
2. 2.Scroll to the bottom, tap Delete account and confirm.

Deletion is permanent. It removes your account and the boats you own with their records. To keep a copy of a boat’s record, open the boat and use Export this vessel before you delete. Deleting your account also cancels Helm Care and releases any hold on your card. Work you logged on other people’s boats stays on their records without your name. The Privacy Policy explains what is deleted and what stays.

If you can’t sign in, email danielp@welovehelm.com from the address on your account and we’ll delete it for you.

1. 1.Tap your picture at the top right of Home to open the Account page.
2. 2.Choose Helm Care, then Cancel Helm Care.

Visits that haven’t started are canceled, their card holds are released, and nothing more is charged. We confirm by email. You can also cancel by emailing us from the address on your account. Section 6 of the Terms of Service has the full terms.

Use the report option in the app where you see one, such as on a Record entry or an Ask Helm answer, or email danielp@welovehelm.com with the boat’s name, the entry or account, and what’s wrong. We review every report within 24 hours, remove content that breaks our Terms, and tell you what we did.

To stop someone seeing one of your boats, open the boat, choose Invite crew from its menu, and tap the remove button next to their name.

Nothing is charged when you sign up for Helm Care, and a missed visit is never charged. If a charge looks wrong, email danielp@welovehelm.com. We refund any charge made in error and any charge for a visit that didn’t take place.

Papers reading, invoice reading and Ask Helm use Anthropic’s Claude model, and only after you allow it. To turn it off, open Settings and switch off Reading with AI. Providers switch off Photo review with AI in their Profile.

Helm can’t respond to emergencies. If your boat or anyone aboard is in danger, call 911 or the U.S. Coast Guard on VHF channel 16.

Read the Terms of Service and the Privacy Policy.